2 weeks ago, I walked into the neighbourhood print shop to order a mug for my mother’s birthday. It was to be a present for my mother from Tee. I had selected 2 cute photographs of Tee to be printed onto the mug and told the counter guy what I wanted in DETAIL. That is to say….I pre-selected the font, the colour, the font size, the font direction and the mug. I do this because I am an architect. I’ve been in marketing. I am a designer. I know what I want. I know EXACTLY what I want. And I also know that if I don’t spell it out CLEARLY in DETAIL, I would NOT get what I want. I was told it would be ready in 3 days.
7 days later, I went to pick up the mug. The mug was chipped. The words were in the wrong direction. The photos were not big enough leaving a lot of white space. I was totally dissatisfied with it. And it showed. I asked them to redo it. I didn’t mind paying for another mug but there was just no way I was going to give such an ugly mug as a present. I also offered to pay for the ugly mug despite the mistake, being the kind sucker that I am. Feeling bad, they gave me a discount.
I then suggested that I review the design of the mug after they inserted the images before it went to print and asked if we had time as I needed it latest by this Friday (today). Very well. I was told to come back in 2 days. I went back in 3 days and waited a whole 2 hours for the shop to open. When it finally did, the guy who serviced me was invincible. So I asked the visible guy about the mug design. Of course, in true Malaysian fashion, he didn’t have a clue. Obviously communication wasn’t a big prerequisite of this print shop. So I made him call the invincible guy who eventually rushed to work. Late. After waiting 2 hours, what was another half hour….
“Oh, can you please walk around? I’ll get it done now.”
“Whaddya mean you’ll get it done now? You were supposed to have done it by Monday night!!!”
“Yeah, err…I had so many problems. You know, my printer wasn’t working….and then…blah blah blah….”
You know, what does creating a design have to do with a bloody printer? The prick thinks he’s dealing with a lemon. I know exactly what it takes to create an artwork in the software that he was using and here he was spinning me a tale.
The fact of the matter was, I was given a date that it would be done. I had gone all the way to see it. It wasn’t done. I was mad. So he quickly resolved our dilemma and offered to email it to me. Fine. I asked again if it could be done by Friday. No problem.
I got the email that very day, approved it and emailed back to say go ahead and print. I did not hear back and wondered if all was going ahead. Assumingly so.
Apparently NOT. I went to pick up the mug today and GUESS WHAT??? It was not ready!!!!
The idiot said I had not come back to confirm the order. So I brought up the email and he asked how I could rely on email, what if he hadn’t received it? I should have called. WHAT THE FUCK???!!!! The bugger has so much time to loiter about with his young Malay girlfriend but has no time to work on my mug!
I totally lost it in front of Tee and some other customers and started talking very calmly, firmly and sarcastically to the bugger who by then began arguing with me to try and turn things around. So instead of arguing further which was going to get us nowhere, I gave him one last chance to resolve the matter. He said he could either go to the headquarters right now and get it within the hour or to come back tomorrow at half eleven.
Well, I had to rush home to put Tee to bed so I couldn’t wait another frigging hour and the next day, we had a birthday party in the morning and then my Mother’s birthday party in the evening. Quite a busy day. But nevertheless, I told him I’d collect it tomorrow and walked out. When I asked him to deliver it to my place, the bugger said it was out of the way. For your information, I live 8 kilometres away (a 5-8 minute drive). We shall see if they charge me for it tomorrow.
I have half the mind to call up the owner and get the bugger sacked!
When we walked back to our car, the Hubs asked why we were diverting. I told him that it was because if I saw the little fucker’s face, I would kill him. And it wasn’t something I wanted to do before my Mother’s birthday.
**************************************************************************Who is Mamapumpkin?
Mamapumpkin is a former Design Architect turned Multi-Million Dollar Digital Entrepreneur. She sets out to prove to all that you can have anything and everything that you want; if you have that fire of desire burning within and the drive to work hard. Even better with much love.
Mamapumpkin has not only grown corporate businesses successfully in the past and doubled her salary 5 times over 5 organisations but has grown THREE BUSINESSES to 7 FIGURES within an 8 year period. She now shows others EXACTLY HOW after retiring her own husband from employment. He is now the official dog walker, family driver, chef and THE BEST FATHER to their two girls and THE BEST HUSBAND to the woman who CHOSE HIM!
Mamapumpkin is the girl who has nothing but fights for everything including YOU. She is idealistic in her desire to put unbelievable amounts of money and extrardinary happiness into the lives of good people so we can change the world together believing in happiness for ALL. She strives to impact lives authentically wanting to reduce poverty cycles and enable quality education for all and always supports the voiceless. She believes we can all have a life of our own desires to enable real contribution into the world. But first, one needs to understand what this all means.
A beautiful life without limits.
If you wish to learn how to propel your life forward guaranteed, be brave to take action. Mamapumpkin's purpose is to build people. Her gift is to help them UNCOVER their HIDDEN GIFTS. She operates fairly and always leaves an impression. You either love her or not and she is alright either way.
She is a living testimony that women really can have a lot. Being financially and time free has enabled her to travel the world anytime, anywhere, doing anything with anyone, as she spends most of her days with her children, having fun, supporting others wherever she can. Also having fun.
That guy ought to have his face punched!