Today I walked into a beauty store wanting to replenish my stock of a beautiful moisturiser. I told them that I’d received a birthday card from them last month but hadn’t the time to redeem my birthday gift from them and if I could do it now, a month later? I have been their loyal customer for years and always buy from them for presents yet the answer was no. The birthday present isn’t much, just a gesture to maintain customer loyalty, and surely all budgeted for in their sales margins. I am a stickler for good customer service. Service me well, and you’ll get far. Do the reverse, and I’ll run far.
So instead of clocking up more than just a moisturiser worth of sales, because I always buy more than I need (for the love of shopping), I walked across to another beauty kiosk (in full view of the original beauty store) and purchased a whole load of products from them instead, because the girl there was so nice. She said I should come back at month end for new stock of samples. She let me try everything and explained everything to me. She was even honest enough to tell me that their products didn’t include anti-aging qualities, and were purely moisturising. I really liked her.
Seriously, as much as I loved the original product that I usually use, I’m about to give this new product a chance.
Don’t you think customer service is so important? If only their bosses knew how easy it was to please me.
**************************************************************************Who is Mamapumpkin?
Mamapumpkin is a former Design Architect turned Multi-Million Dollar Digital Entrepreneur. She sets out to prove to all that you can have anything and everything that you want; if you have that fire of desire burning within and the drive to work hard. Even better with much love.
Mamapumpkin has not only grown corporate businesses successfully in the past and doubled her salary 5 times over 5 organisations but has grown THREE BUSINESSES to 7 FIGURES within an 8 year period. She now shows others EXACTLY HOW after retiring her own husband from employment. He is now the official dog walker, family driver, chef and THE BEST FATHER to their two girls and THE BEST HUSBAND to the woman who CHOSE HIM!
Mamapumpkin is the girl who has nothing but fights for everything including YOU. She is idealistic in her desire to put unbelievable amounts of money and extrardinary happiness into the lives of good people so we can change the world together believing in happiness for ALL. She strives to impact lives authentically wanting to reduce poverty cycles and enable quality education for all and always supports the voiceless. She believes we can all have a life of our own desires to enable real contribution into the world. But first, one needs to understand what this all means.
A beautiful life without limits.
If you wish to learn how to propel your life forward guaranteed, be brave to take action. Mamapumpkin's purpose is to build people. Her gift is to help them UNCOVER their HIDDEN GIFTS. She operates fairly and always leaves an impression. You either love her or not and she is alright either way.
She is a living testimony that women really can have a lot. Being financially and time free has enabled her to travel the world anytime, anywhere, doing anything with anyone, as she spends most of her days with her children, having fun, supporting others wherever she can. Also having fun.
wah…u r so easily lured ar….ahhahahahaha next time i will be super duper nice to u n i wonder can i get ur range of shoes at home…
hehehe.. you so senang to please de.. but on the serious note, YES, customer service is an important part of doing sales and marketing.. and I would buy more if the sales person is nice to me too!
Agree!! Similar products can be found everywhere else… so it’s the little gestures that makes the difference.
Bottomline is that customer service sucks in Malaysia generally. I said generally because I have come across really good sales person but those come from within themselves. The rest are just “tidak apa”.
yeah la.. customer service in msia sucks. hey dun bother about future.