Last month was my birthday month and as such, I treated myself to some toiletries. I first went into Kiehl’s and spent an hour in there with T1 selecting all the shampoo and face stuff we needed, sunblock, lip balm and what have you. Our bill had approached RM900 by the time we were about to pay when I said enough. Stop, T1. Let’s go. This is enough. We can’t buy the whole store!

When we were about to pay, I told the girl that I was a Kiehl’s member and it was my birthday so I thought I was entitled to a birthday gift (you know how they always chase you to collect your birthday gift?) and if she could please check?

She checked and said, “Oh! Happy Birthday!”

I smiled.

Then she said she couldn’t give me my birthday present because my membership was from another branch and the date was blablablabalbalblabalabla……..whatever her reason was, I had already shut down. Here I am, buying RM900 worth of goods from you ON MY BIRTHDAY and you’re just telling me NO??? After all the business I’d given to Kiehl’s over the years, you are telling me NO on my birthday? You’re not even offering another solution, like can I offer you some free samples instead, or can you let me check with my superior to make you an exception?

Nope. No foresight. Poor customer service.

I was slightly disappointed and because I needed to wee badly, told T1, Let’s go. Forget it.

T1 was confused. She was looking forward to getting all her smellies to play with but I told her that they weren’t being helpful on my birthday so we shall only buy Kiehl’s direct from New York from here on. Uncle Dave comes down frequent enough to bring our stash down.

So disappointing.

I politely told the Kiehl’s sales girl that I had changed my mind and to please keep back the basket of goodies we had selected. Then left in a hurry as I had to PEE!!!

After the wee, we went to spend more than RM1000 in Chanel instead. See Kiehl’s? That money was meant for you.

The Kiehl’s girl called me later whilst I was at Chanel and asked if I was sure I didn’t want the stuff and I said yes, I was sure. Then she asked if it was because I couldn’t get my Kiehl’s birthday gift on my birthday? I said, “Yeah! Totally!”

Don’t mess with a frigging Primadonna, yo! *flicks hair and walks away with big hips swaying side to side*

That day, T1 learnt the meaning of good customer service.

Kiehl’s lost a customer for life in Malaysia. Perhaps I’m only a small teeny customer in their big customer base but nevertheless, it’s still one customer they no longer have. Unfortunately, their products are good so I will still buy them, just not from the sucky service here.

So for those of you in the Customer Service Industry, do take note. Customer Service in KL generally sucks. I’ve only come across a handful of places that have good customer service. The rest of KL is just sad.

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Who is Mamapumpkin?
Mamapumpkin is a former Design Architect turned Multi-Million Dollar Digital Entrepreneur. She sets out to prove to all that you can have anything and everything that you want; if you have that fire of desire burning within and the drive to work hard. Even better with much love.

Mamapumpkin has not only grown corporate businesses successfully in the past and doubled her salary 5 times over 5 organisations but has grown THREE BUSINESSES to 7 FIGURES within an 8 year period. She now shows others EXACTLY HOW after retiring her own husband from employment. He is now the official dog walker, family driver, chef and THE BEST FATHER to their two girls and THE BEST HUSBAND to the woman who CHOSE HIM!

Mamapumpkin is the girl who has nothing but fights for everything including YOU. She is idealistic in her desire to put unbelievable amounts of money and extrardinary happiness into the lives of good people so we can change the world together believing in happiness for ALL. She strives to impact lives authentically wanting to reduce poverty cycles and enable quality education for all and always supports the voiceless. She believes we can all have a life of our own desires to enable real contribution into the world. But first, one needs to understand what this all means.

A beautiful life without limits.

If you wish to learn how to propel your life forward guaranteed, be brave to take action. Mamapumpkin's purpose is to build people. Her gift is to help them UNCOVER their HIDDEN GIFTS. She operates fairly and always leaves an impression. You either love her or not and she is alright either way.

She is a living testimony that women really can have a lot. Being financially and time free has enabled her to travel the world anytime, anywhere, doing anything with anyone, as she spends most of her days with her children, having fun, supporting others wherever she can. Also having fun.