6th February 2010 – Saturday morning, 7.50am at the lobby of Damansara Immigration at the information counter.

He was in his 50s, had white hair, short and a moustache. Wore glasses. Was grumpy as hell. I didn’t get his name because he refused to give it to me. I even asked that he show me his name tag around his neck. If I didn’t get to see it then what the hell was it around his neck for?

So the story goes…..

We arrived at the Damansara immigration only to be told that it was closed. Shocked, we asked why which is when Mr Rude told us in a very sarcastic tone that it was closed. Don’t ask why. Go to Wanga Maju.

Then someone passing by mentioned that the computer system was down.

So I went back to Mr Rude to ask him if they would be open tomorrow (Sunday). The bugger was reading a book behind the counter and didn’t look up at me. He just rudely said in Malay, “Look. I’m telling you we are closed today. I am only here to tell you we are closed today. Don’t ask me about tomorrow.”

The fact that he spoke in such a rude voice and refused to look up at me all this while facing his book really pissed me off. So I asked him politely for his name, which is when he blew his top. He put his book down, took off his glasses and said, “Why do you want my name?”

I said, “So if anyone were to ask me anything, I can quote you that you have sent me to the Wangsa Maju branch (in case that was closed too).” Have some accountability, you mother fucking ass-wit.

He said, “No,no, no, no, no…..You do NOT need my name.” And put his glasses back on and went back to his book. After a few requests to get his name, I gave up. He point blank refused to give me his name and just started raising his voice at me.

I was soooooooo angry that it didn’t occur to me to take out my camera to get a photograph of him and I wish I had but all I did was make a call to ask how I can make a complaint about that old bastard.

Seriously, how would I go about making a complaint about such bad service (totally uncalled for)? What are my options? I was told that the Prime Minister’s Department has a website where you can lodge complaints. Do you have any faith in that? If anyone in authority is reading this, please, please take this up with me because this should not be happening in Malaysia. How are we to progress as a nation when people like this get away with murder? Nobody cares. Nobody cares. Nobody fucking cares!

It’s almost like going into Jusco and asking the staff if they have stand fans. Before they even look or ask or show you, “Sorry, don’t have.” And then you walk another 2 aisles and there it is. Rows and rows of stand fans. It all boils down to education. Reading. Learning. So many people in Malaysia are so fucking stupid because they only know one way. The tidak apa way.

*sad*

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