I must say it, the service staff at Ferragamo in Pavilion Mall are impeccable. I went to Ferragamo on the same day at KLCC and they were not as excellent as the staff at Pavilion. The consistency is amazing. And the evidence is that exactly 1.5 years ago, I went there to make some purchases and still remember them as being crazy excellent – you can read about my then experience here at Ferragamo in Pavilion Mall July 2012.
I am a bloody difficult customer because I test all the time. Freaking hell, if I’m going to pay you thousands of dollars then I expect some thousand dollar service. It’s not me being a snob. It’s me giving where it is deserved. Did Ferragamo at KLCC get a single penny out of me? No. Ferragamo in Pavilion Mall on the other hand? There’s this lady called Alys (yes, I saw her name tag) who was so patient with me. She must’ve spent an entire hour, maybe more with me just looking at bags, belts, scarves, key chains, shoes…..taking everything in and out, in and out, repeat.
She had patience and always with a smile. If someone could do that without a huff, they deserved some gratitude. I wouldn’t say all the staff at Ferragamo in Pavilion Mall were excellent though, just that I was always lucky to get the right one. There was an instance where Alys couldn’t get a key chain out of the stand and after a slightly long time, I tried in a different way and did it, one of the other sales staff (maybe the manager or supervisor, who knows?) gave her a disapproving look and signaled ‘idiot’. Everyone makes mistakes, right? I was not pissed and I was the customer, why should she get pissed?
Anyway, Ferragamo owner in Malaysia (not sure if both outlets are yours), I just wanted to commend Alys who made your sales for today. If it wasn’t for her, I would not have spent any money in there. If you are in Malaysia and want to get some Ferragamo, be sure to go to the Ferragamo in Pavilion Mall.
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