Customer Service Call Centres in Malaysia

I’m sure you’ve been there. You make a phone call and a robot answers the phone using a script. And when you try to sway him or her, he/she still continues reading the script. How annoying is that?

How are the bulk of Malaysian customer service trainers not getting to these hires? I make a lot of calls in the course of my busy week and I HATE CUSTOMER SERVICE IN MALAYSIA!!! The counters are not that much better either.

Good morning, this is KitKat. How can I make your day?

Hi, err….you could give me 10 million dollars???

*giggles* (definitely gay) That is not part of our service, Mam. Is there anything else I can do to make your day?

I have this number XXXXXXXXXX that is subscribed to international roaming but the number is abroad right now without service. Could you please check for me?

Mam, this is the Broadband division. You need to call XXXXXXXXX to get the mobile division for this query, Mam.

That is exactly the number I called and I keyed in Mobile services. Can you transfer me instead?

Oh, no Mam. You need to call the number XXXXXXXXX to find the Mobile Division to answer your query. I cannot check anything from here.

*Big Sigh* OK

Is there anything else I can help you with apart from making your day by resolving your Customer Service enquiry?

Well, you haven’t exactly resolved my issue but nevermind.

Oh *giggles again speechless* This is KitKat and it’s  been a pleasure serving you. Have a good day, good bye.

*You fucking did NOT serve me, you twat*

Who is Mamapumpkin?
Mamapumpkin spent 7 years in London committing crimes to gain her Bartlett BSc in Architecture. She spent 7 years as a Stay At Home Mom raising her children as documented in this Mamapumpkin blog since over 10 years ago and thereafter returned to the Corporate World stronger than ever. Her last job as Country Director of a British Railway Signalling organisation saw her getting ill with an aortal and mitral heart valve regurgitation and early stage cancer. Through her journey from working to not working to working again, she sets out to prove to all women that they can do anything and everything that they set out to do; as long as they have that fire of desire burning within and the drive to work hard. Even better with oodles of love, passion and integrity.

Despite being ill, she has grown a network marketing business from very little knowledge and experience in the otherwise infamously known MLM (Multi-Level Marketing) industry, racing from an income of ZERO to RM 100,000 monthly in merely 2 years. She is a firm believer of the MLM business model but realises the pitfalls too and understands how and why the majority of people would shy away (or zoom far away) from any MLM business.

She is now pondering the title of her new book, From Zero to 100,000 RM monthly in 2 years and has a sequel in the pipeline with the aim of helping real professionals succeed in the World of MLM. Always the giver, Mamapumpkin has supported orphans for over 30 years and has now extended her care to the sick, single mothers, and even struggling families. She believes that with the MLM business model, we can all have a life of our own desires to enable real contribution into the world.

A beautiful life without limits.

Mamapumpkin currently manages the Homeschooling Hub Malaysia on Facebook. She also runs Working Women Malaysia (not THAT kind of Working Women!), Mamapumpkin - Creating A Life of Abundance, and Funky Moms on Facebook to offer REAL support to all women who want career and life success. She is a living testimony that women really can have a lot. Being financially free has enabled her to travel the world anytime anywhere doing anything, and she spends most of her day to day with her children, reading and supporting other women.

For enquiries, please contact her at mamapumpkin at gmail dot com or WhatsApp her at +6012-2333840
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  1. well, at least he’s giggling and not “hmmph”-ing all the way… baby steps…

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